We're working together with Optum® to provide our Members with integrated behavioral healthcare solutions. Members can choose from more than 8,600 experienced, Florida-licensed clinicians for support, including psychiatrists, psychologists, masters-level social workers and other mental health counselors.
In addition, for Members who may travel and have benefits that cover out of network and out of service area care, they can draw upon Optum’s national network. Optum also offers our Members expanded access to care via a 24/7 hotline, self-service portal, digital therapy and telehealth services. Below are a few of our Behavioral Health tools available for you to use.
For more information, Providers may call Optum’s Behavioral Health Access Lines below and use the prompts to get to UM.
Medicare Advantage: 1-866-284-6989 Commercial: 1-866-293-2689 Participating Providers only may also request authorizations through www.ProviderExpress.com.