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NEW BEHAVIORAL HEALTH PARTNER

Beginning January 1, our Members will receive their behavioral health benefits from our new partner Optum. AvMed’s clinical staff and Optum’s expert case managers will collaborate with you and our Members to best coordinate care and ensure a smooth transition.

Members can choose from more than 8,600 experienced, Florida-licensed clinicians for support, including psychiatrists, psychologists, masters-level social workers and other mental health counselors. In addition, Members who may travel or are out of the service area can use Optum’s online directory to search for quality behavioral health providers.

Optum also offers expanded access to care via a 24/7 hotline and self-service portal, giving

Optum also offers expanded access to

care via a 24/7 hotline and self-service

portal, giving your patients greater access

to care.

your patients greater access to care. Members also have expanded access to Optum through its telehealth services, with nearly 800 providers who offer virtual visits.

Our Member Engagement team is ready to assist if any of your patients have questions. For more information, call the number listed on your patient's AvMed Member ID Card. Medicare Members can call 1-800-782-8633 (TTY 711) October 1-March 31, 8am - 8 pm; 7 days aweek. April 1- September 30 Monday-Friday, 8 am- 8pm and Saturday, 9 am-1 pm.

You can also visit:

www.AvMed.org/BehavioralHealth-Members

www.AvMed.org/BehavioralHealth-Medicare.