The Healthy Expectations Program provides you with additional support, assistance with coordination of benefits and regular phone contact with our OB team. The program is designed to assist high risk maternity Members. There is no cost for the program and it is confidential.
Contact AvMed Case Management at 1- 800-972-8633 select option #2 for Healthy Expectations. We are available 8:00 a.m. to 5:00 p.m., Monday through Friday.
Our goal is to help you through your pregnancy, delivery, and postpartum period with the healthiest possible outcome for both you and your baby. We will give you personalized education, help you with issues including obtaining medications and home health services when needed. Contact us as soon as your doctor has confirmed your high risk pregnancy in order to get the maximum benefit from participating in this program.
This program provides general information. It is not the practice of medicine or a substitute for services from your doctors. All questions about your health status and treatment should be directed to your treating provider.
How does Case Management work?
We work with you to:
- Define your needs and goals
- Coordinate services with your provider(s), when you give us permission
- Provide education on pregnancy topics
- Develop an individualized plan
- Make proactive plans for a healthy pregnancy and baby
How was I chosen to be in a program?
There are lots of ways we find members who may benefit from the Healthy Expectations Program. Your provider may have told you about the program. If you were in the hospital recently due to a pregnancy issue, they might have referred you to the program. Your health plan may have referred you to the program. You can also refer yourself.
When are program services available? What are the hours of the program?
Case Management staff are available Monday through Friday from 8:00 a.m. to 5:00 p.m. by calling 1-800-972-8633 and choosing option 2; TTY: <711>; or by emailing CM@avmed.org
What if I need assistance after 5 pm?
You can call the Nurse on Call line at 1-888-866-5432; TTY: <711> to speak confidentially with a registered nurse about any health concerns or issues. In an emergency, call 911.
Where do I find more information about this program?
Feel free to call us at 1-800-972-8633, option 2; TTY: <711> Monday through Friday between 8:00 a.m. to 5:00 p.m. to talk about our Healthy Expectations Program.
What if I’m not sure I want to be in a program?
If you do not want to be in a program now, that is okay. You can join a program in the future if you change your mind. You are able to opt-in and opt-out of any of the Healthy Expectations program by calling 1-800-972-8633, option 2, or by sending an email to CM@avmed.org.
How can I give feedback on the program?
Monday through Friday between 8:00 a.m. to 5:00 p.m; or by sending an email to CM@avmed.org.
Each year, Members are also surveyed about satisfaction with this program. If you receive a letter or call regarding your participation in this program, we hope you will take a few minutes to participate.
For important pregnancy information, you may download the educational material below:
AvMed Medicare is an HMO plan with a Medicare contract. Enrollment in AvMed Medicare depends on contract renewal.
Address: 9400 S. Dadeland Blvd. Miami, FL 33156
Prospective Members: 888-492-8633 (TTY 711)
Current Members: 800-782-8633 (TTY 711)
October 1–March 31, 8 am-8 pm, 7 days a week.
April 1–September 30, 8 am-8 pm, Monday-Friday, Saturday 9 am-1 pm.
H1016_AD1098-092020_2021. Last updated October 3, 2020.